Welcome to our comprehensive FAQ, designed to get you back in the saddle faster. Whether you’re gearing up for Christmas, prepping for bikepacking season, or just treating yourself to an upgrade, we’ve got the answers to keep your ride smooth.
🚴 Product Questions
Q: What types of cycling products do you specialize in?
We cater to all cycling enthusiasts with:
- Performance bikes and accessories (Aero & TT Helmets, Axles, Bar Tape)
- Lifestyle gear (Baselayers, Bags & Luggage)
- Practical solutions (Bike Locks, Travel equipment)
- Gift-ready selections at various price points (Under £10/£20/£50)
Q: Are your products suitable for professional cyclists?
Absolutely! While we cater to all levels, our Aero & TT Helmets and performance-focused gear meet professional standards. Many of our warehouse staff are competitive riders who personally test equipment.
📦 Delivery & Shipping
Q: What are my shipping options to Asia?
We currently exclude most Asian destinations due to complex customs regulations. For available regions, both Standard (DHL/FedEx) and Free Shipping (EMS) options apply with the same delivery timelines (10-25 days).
Q: How can I ensure my Christmas gifts arrive on time?
Order by December 10th for Standard Shipping to guarantee pre-Christmas delivery. For last-minute gifts, check our “Bikes in time for Christmas” collection which prioritizes express processing.
Q: Why does free shipping take longer?
Our free shipping uses EMS (rather than premium couriers) to keep costs sustainable. It’s perfect for non-urgent orders like seasonal gear hauls or bikepacking prep where delivery speed isn’t critical.
💳 Payments & Accounts
Q: What payment methods do you accept?
We accept all major cards: Visa, MasterCard, JCB, plus PayPal for secure checkout. Unfortunately, we don’t currently support cryptocurrency or bank transfers.
Q: Is my payment information secure?
Completely. We use PCI-DSS compliant encryption and never store full card details. PayPal transactions add an extra layer of buyer protection.
🔄 Returns & Exchanges
Q: What’s your return policy?
Our 15-Day Promise gives you two weeks from delivery to return items for any reason (unused, in original packaging). Original shipping fees aren’t refunded, but we cover return shipping for defective items.
Q: How do I return a gift?
Email admin@bikegearzone.com with “Gift Return” in the subject. Include the order number (if known) and we’ll send prepaid labels where applicable. Gift recipients receive refunds as store credit.
🌐 International Orders
Q: Are prices shown in local currency?
All prices default to GBP (£) but your card provider will handle conversion. During checkout, you’ll see the approximate amount in your currency before confirming payment.
Q: Who handles customs fees?
International customers are responsible for local import taxes. We declare accurate product values to prevent delays. Pro tip: Orders under £135 to EU countries often avoid additional fees post-Brexit.
🔧 Technical Support
Q: My bike part needs installation advice – can you help?
Our gearheads (many of whom are certified mechanics) can provide basic installation guidance. For complex assemblies like aero bars or suspension systems, we recommend professional bike shop assistance.
Q: How do I track my order?
You’ll receive a tracking link via email once dispatched. For DHL/FedEx orders, this includes real-time updates down to the hour. EMS tracking shows major checkpoints.
Still got questions? Our customer service team includes former courier cyclists who know every bump in the delivery road. Reach them at admin@bikegearzone.com or visit us at 37 Buchanan St, Glasgow.
BikeGearZone – Delivering Performance, One Package at a Time 🚴♂️