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At BikeGearZone (operated by Wiggle Store), we’re as passionate about protecting your data as we are about getting you the perfect gear for your next ride. This Privacy Policy explains how we collect, use, and safeguard your information when you visit bikegearzone.com.

Who We Are

BikeGearZone is the online destination for cyclists who demand quality, whether you’re shopping for Christmas gifts, upgrading your TT helmet, or stocking up for bikepacking season. Our physical address is 37 Buchanan St, Glasgow, GB G2J 6ME.

Information We Collect

We collect information to provide better services to all our riders:

  • Personal Information: Name, email, shipping address, and payment details when you make a purchase (though we never store full card details).
  • Order Details: Products purchased, gift messages, and preferences like “For Him” or “For the Outdoors-y type” selections.
  • Technical Data: IP address, browser type, and device information to optimize our site for all riders.
  • Usage Data: How you interact with our site, including which gear categories (like “Bike Locks” or “Bikepacking”) you browse.

Cyclist’s Note: We only collect what’s necessary – think of it like packing for a ride; we take just the essentials.

How We Use Your Information

Your data helps us keep your ride smooth:

  • Process orders for that last-minute Christmas gift or aero helmet upgrade
  • Provide customer support with the speed of a sprint finish
  • Improve our product range (like our popular “Gifts under £20” category)
  • Prevent fraud and keep transactions PCI-DSS compliant
  • Send relevant offers (only if you’ve opted in)

Data Sharing & Disclosure

We treat your data like precious cargo:

  • Service Providers: Trusted partners who help with shipping, payments (like PayPal), and IT services.
  • Legal Requirements: Only when necessary to comply with laws or protect our rights.
  • Business Transfers: In the event of a merger or acquisition, with appropriate protections.

We never sell your data to third-party marketers.

International Data Transfers

As we ship globally (except certain Asian and remote regions), your data may be transferred internationally with appropriate safeguards in place.

Data Security

We protect your data with the same vigilance as a high-quality bike lock:

  • End-to-end encryption for all transactions
  • Regular security audits by our in-house tech team (who ride as hard as they code)
  • PCI-DSS compliance for payment processing

Your Rights

You control your data like you control your ride:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request removal of your data (with certain exceptions)
  • Objection: Opt-out of marketing communications
  • Portability: Request your data in a machine-readable format

To exercise these rights, email our support team at admin@bikegearzone.com.

Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences (like currency selection)
  • Analyze site traffic to improve our “For Her” and “For Him” sections
  • Provide personalized recommendations (like “Gifts under £50”)

You can manage cookies through your browser settings. Disabling them may affect site functionality.

Changes to This Policy

We’ll update this policy as needed, with changes posted on this page. Significant changes will be communicated to active customers.

Contact Us

Questions about your privacy? Our team (including former courier cyclists) will respond faster than a downhill descent:

Email: admin@bikegearzone.com
Postal: 37 Buchanan St, Glasgow, GB G2J 6ME

Ride Easy: We’re committed to protecting your privacy so you can focus on what really matters – your next adventure on two wheels.