At BikeGearZone, we want every ride to be perfect – and that includes your shopping experience. If your gear isn’t quite right, our returns process is as smooth as a well-oiled chain.

Our Returns Promise

We accept returns within 15 days of delivery for most items (see exceptions below). Your item must be:

  • Unused and in original condition
  • In its original packaging with tags attached
  • Accompanied by proof of purchase
Note for Christmas shoppers: Items purchased as gifts during the holiday season (marked “Bikes in time for Christmas” or in our gift categories) may be returned until January 15th.

How to Return an Item

  1. Initiate your return: Email our support team at admin@bikegearzone.com with your order number and reason for return
  2. Wait for approval: Our team (all cyclists themselves!) will respond within 24 hours with return instructions
  3. Package your item: Securely repackage using the original packaging if possible
  4. Ship it back: Use a tracked shipping service to our Glasgow headquarters:
    BikeGearZone Returns
    37 Buchanan St
    Glasgow, GB G2J 6ME

Return Request Template

Copy and paste this template into your email:

Subject: Return Request – Order #[Your Order Number] Dear BikeGearZone Team, I would like to return/exchange the following item from my order #[Your Order Number]: Product Name: [Product Name] Reason for Return: [Reason – e.g., Wrong Size, Damaged, Not as Described] Please advise on next steps. I’ve reviewed the returns policy and confirm the item is unused and in original packaging. Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/debit cards: 5-10 business days after processing
    • PayPal: 2-3 business days after processing

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

For size exchanges or different products:

  1. Follow the standard return process
  2. Include a note specifying your desired replacement
  3. We’ll ship the new item once we receive your return (additional charges may apply for price differences)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Baselayers (worn next to skin)
  • Bar Tape & Grips (once unwrapped)
  • Personalized or custom items
  • Clearance items from our Accessories Outlet

Exceptions apply if items arrive damaged or defective – contact us immediately in these cases.

International Returns

Customers outside the UK:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a tracked service (DHL or FedEx)

Still Have Questions?

Our gear-obsessed support team is ready to help:

Email: admin@bikegearzone.com
Response time: Faster than a time trial (usually within 24 hours)

Ride easy knowing we’ve got your back – just like we’ve got your bike covered with our premium gear.