At BikeGearZone, we’re as passionate about your cycling experience as we are about our gear. Whether you’re gearing up for your next adventure or returning something that didn’t quite fit the bill, we’ve got you covered with clear policies and cyclist-friendly service.

Shipping Information

Order Processing

We get your gear ready to roll within 1-2 business days after receiving your order. Our warehouse team (all cycling enthusiasts!) carefully checks each item before packing.

Shipping Options

Standard Shipping (£12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking included

Free Shipping (Orders over £50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times may vary slightly during peak seasons like Christmas. We don’t ship to certain remote areas and parts of Asia – contact us if you’re unsure about your location.

Our Returns Promise

We understand that sometimes gear needs to be swapped out – maybe the fit isn’t right or it’s not what you expected. Our returns process is designed to be as smooth as your favorite downhill ride.

Return Timeframe

  • Standard returns: 15 days from delivery date
  • Christmas gifts: Extended until January 15th for items marked “Bikes in time for Christmas” or from our gift categories (For Her, For Him, Gifts under £10/£20/£50)

Return Conditions

To be eligible for return, items must be:

  • Unused and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

How to Return an Item

  1. Initiate your return: Email our support team at admin@bikegearzone.com with your order number and reason for return
  2. Wait for approval: Our cycling-savvy team will respond within 24 hours with return instructions
  3. Package your item: Securely repackage using the original packaging if possible
  4. Ship it back: Use a tracked shipping service to our Glasgow headquarters:
    BikeGearZone Returns
    37 Buchanan St
    Glasgow, GB G2J 6ME

Return Request Template

Copy and paste this template into your email:

Subject: Return Request – Order #[Your Order Number]

Dear BikeGearZone Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Damaged, Not as Described]

Please advise on next steps. I’ve reviewed the returns policy and confirm the item is unused and in original packaging.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/debit cards: 5-10 business days after processing
    • PayPal: 2-3 business days after processing

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

For size exchanges or different products:

  • Follow the standard return process
  • Include a note specifying your desired replacement
  • We’ll ship the new item once we receive your return (additional charges may apply for price differences)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Baselayers (worn next to skin)
  • Bar Tape & Grips (once unwrapped)
  • Personalized or custom items
  • Clearance items from our Accessories Outlet

Exceptions apply if items arrive damaged or defective – contact us immediately in these cases.

International Returns

Customers outside the UK:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a tracked service (DHL or FedEx)

Still Have Questions?

Our gear-obsessed support team is ready to help:

Ride easy knowing we’ve got your back – just like we’ve got your bike covered with our premium gear.